Help Center – ChamrsKart
Welcome to the ChamrsKart Help Center! We’re here to assist you with any queries or concerns you may have regarding your shopping experience. Below, you’ll find answers to common questions and details on how to contact us for further assistance.
1. Order Related Queries
How do I place an order?
Placing an order on ChamrsKart is simple! Browse our collection, add your favorite items to your cart, proceed to checkout, and complete the payment. You will receive a confirmation email with your order details.
Can I cancel or modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us within 2 hours of placing it. Once your order is processed, we may not be able to make changes.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email. You can also track your order status under the “My Orders” section in your ChamrsKart account.
2. Shipping & Delivery
What are the shipping charges?
We offer free shipping on all orders above ₹499. For orders below this amount, standard shipping charges apply.
How long will it take for my order to arrive?
Orders are usually dispatched within 1-4 business days and delivered within 7-10 business days depending on your location. Delivery times may vary for remote areas.
Do you offer international shipping?
Currently, we only ship within India.
3. Returns & Exchanges
What is your return and exchange policy?
We offer hassle-free returns and exchanges within 7 days of delivery for eligible items. Items must be unused, in their original packaging, and in the same condition as received.
How do I request a return or exchange?
To initiate a return or exchange, please contact our customer support team at care@chamrskart.com within 48 hours of receiving your order. Provide your order number and the reason for the return or exchange.
Are there any non-returnable items?
Yes, the following items cannot be returned or exchanged:
- Customized or personalized items
- Earrings (for hygiene reasons)
- Items purchased during a sale
- Items priced under ₹99
4. Payments & Refunds
What payment methods do you accept?
We accept all major payment methods, including:
✔️ Credit/Debit Cards
✔️ UPI Payments
✔️ Net Banking
✔️ Wallets (Paytm, PhonePe, Google Pay, etc.)
How long does it take to process a refund?
Once we receive your returned item and it passes inspection, your refund will be processed within 5-7 business days to your original payment method. Please note that shipping charges are non-refundable.
5. Account & Support
Do I need to create an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive offers.
How can I contact ChamrsKart customer support?
Our support team is here to help! You can reach us via:
📧 Email: care@chamrskart.com
📞 Phone: +91 XXXXX XXXXX
🕒 Support Hours: Monday-Saturday, 10 AM – 6 PM
Still have questions? Visit our FAQs section or contact us directly. Happy Shopping! 🎉